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Frequently Asked Questions
Please read our FAQ before sending us a message.
Our t-shirts are a unisex model, which means they run slightly big for the ladies, and slightly small for the men. For the specific measurements and sizing please check our Sizing chart.
Our sweatshirts and kids clothing are a regular fit. Check sizing chart.
I gladly accept returns, exchanges, and cancellations.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
⦁ Custom or personalized orders
⦁ Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We don’t accept returns of item who were washed, worn, damaged, or their condition is changed in any way.
Return shipping address:
ul. Bulgaria 21 B
Veliko Tarnovo, 5002,
Questions about your order?
Please contact me if you have any problems with your order
Yes, absolutely! All orders can be customized as long as we are able to produce your custom request. Please contact us with your preferences or include your custom comments in the notes of your order when checking out.
Yes, we do for almost everywhere in the world (except Russia). When checking out please select the express shipping method. The usual delivery time of our expedited shipping is 1 business day for Europe, 2-3 business days for North and South America and 4-5 business days for the rest of the world.
If your order was purchased with standard shipping, please check the status of your package on the Swiss post website here. Once the package enters your country, please use the national postal services website of your country to follow its progress.
If your order was purchased with express shipping, please track your order on the DHL website here.
Best Sugar Products Ltd
ul. Bulgaria 21 B
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